The post office is usually pretty good about getting packages delivered on time. However sometimes delays do occur. If you ordered a live culture and are worried about it running out of food, don’t be! We give our cultures extra prebiotics before we ship them, so they can actually last up to two weeks in…

It can take 1-2 business days for any tracking information to show up on the tracking website. So don’t worry if you click the tracking link and it tells you that the tracking number is not found. Just give it some time and it should work.

We do our best to get your order shipped within 1-2 business days. However, if you ordered a live starter culture, then we won’t ship it until the Monday after we receive your order. This helps to ensure that your order gets delivered during the week, so that it doesn’t sit all weekend long at the post office.

No, we don’t ship outside of the United States. Sorry! When dealing with live cultures, there are just too many factors that go into play. (Shipping delays, Border Customs, etc…) There’s just no way that we could guarantee that our cultures would still be alive by the time it reaches your home. Here’s a list…