We do our best to get your order shipped within 1-2 business days. However, if you ordered a live starter culture, then we won’t ship it until the Monday after we receive your order. This helps to ensure that your order gets delivered during the week, so that it doesn’t sit all weekend long at the post office.
Insulated Packaging & Ice Packs
If it's hot in your area (between 90°-100° F), we recommend having your order shipped with insulated packaging and ice packs.
Here are a few things you should know:
- This will help your cultures stay cool for up to the first 72 hours of travel
- The package usually won't arrive cold
- This is ok, we just don't want your cultures to get too hot along the way (over 100°F)
- If it's hotter than 100° in your area, we recommend not ordering until it cools down.
- You'll still need to be home when the package arrives so you can bring it inside right away
- This shipping add-on doesn't count toward the $99 needed for free shipping
- We recommend selecting UPS Next Day Air or UPS 2nd Day Air for shipping.
