It can take 1-2 business days for any tracking information to show up on the tracking website. So don’t worry if you click the tracking link and it tells you that the tracking number is not found. Just give it some time and it should work.
Insulated Packaging & Ice Packs
If it's hot in your area (between 90°-100° F), we recommend having your order shipped with insulated packaging and ice packs.
Here are a few things you should know:
- This will help your cultures stay cool for up to the first 72 hours of travel
- The package usually won't arrive cold
- This is ok, we just don't want your cultures to get too hot along the way (over 100°F)
- If it's hotter than 100° in your area, we recommend not ordering until it cools down.
- You'll still need to be home when the package arrives so you can bring it inside right away
- This shipping add-on doesn't count toward the $99 needed for free shipping
- We recommend selecting UPS Next Day Air or UPS 2nd Day Air for shipping.
